Do you disagree with a decision made by HollandZorg about a request for reimbursement or the rejection of an invoice for instance? You can lodge a complaint with our complaints board, after which you will be sent confirmation of receipt. We aim to process your complaint as soon as possible, but at least within six weeks.
Address: HollandZorgt.a.v. klachtencommissieAntwoordnummer 307400 VB DeventerOr send an e-mail to: info@hollandzorg.nl
Are you dissatisfied with the way in which HollandZorg has handled your complaint? In that case, you can lodge your complaint with the Healthcare Insurance Complaints and Disputes Foundation (Stichting Klachten en Geschillen Zorgverzekeringen) (SKGZ). The SKGZ has a Health Insurance Ombudsman and a Health Insurance Disputes Committee. The Health Insurance Ombudsman has a mediating role, while the Health Insurance Disputes Committee gives a binding opinion.
Address: Stichting Klachten en Geschillen ZorgverzekeringenPostbus 2913700 AG Zeistwww.skgz.nl
If you are not satisfied with the way in which you were treated by (members of staff of) HollandZorg, please report this to us. You can lodge a complaint with our complaints board, after which you will be sent confirmation of receipt. We aim to process the complaint to your satisfaction as soon as possible, but at least within six weeks.
What if we cannot work it out together? In that case, you can lodge your complaint with the Healthcare Insurance Complaints and Disputes Foundation (Stichting Klachten en Geschillen Zorgverzekeringen). They are impartial and independent.
Address: Stichting Klachten en Geschillen Zorgverzekeringent.a.v. Ombudsman ZorgverzekeringenPostbus 2913700 AG Zeistwww.skgz.nl
Are you having trouble with the forms we use? Do you think a form is complicated, unclear or unnecessary? Please let us know. You can lodge a complaint about forms with our complaints board. We aim to process your complaint as soon as possible, but at least within six weeks. Please help us improve our services.
Address:HollandZorgt.a.v. klachtencommissie Antwoordnummer 307400 VB Deventerinfo@hollandzorg.nl
Are you dissatisfied with the way in which you were treated by the hospital, your GP or another care provider? In that case, we recommend you discuss the matter with your care provider first. He or she has a right to know why you are not satisfied. Maybe it was all a misunderstanding.
If you fail to come to a solution together, you may lodge your complaint with the complaints board which the care provider is a member of, or with the internal complaints board of the care provider (in the case of institutions).
You can also lodge a complaint about a care provider with the HollandZorg medical advisors. They will look at the options together with you.Address: HollandZorgt.a.v. medisch adviseur Antwoordnummer 307400 VB Deventerinfo@hollandzorg.nl
For more information and support, you can also turn to an independent national organisation: the Health Service Information and Complaints Office (Informatie- en Klachtenbureau Gezondheidszorg) (IKG), www.klachtenopvangzorg.nl.
In principle, anyone insured pursuant to the Exceptional Medical Expenses Act (AWBZ) is obliged to take out health insurance. If you leave it too late to take out health insurance, you are usually given an administrative penalty. If you disagree with the penalty, you may lodge an objection. The objection must be lodged with the Health Insurance Board within six weeks of the date of the decision. In accordance with article 6:5 of the General Administrative Law Act, the objection must be submitted in writing, bearing a signature and stating at least the following: name and address of the person filing the objection, a description of the decision against which the objection is lodged and the grounds for the objection.
Address:College voor ZorgverzekeringenPostbus 3201110 AH Diemenwww.consumenten.cvz.nl