Incontinence products

Incontinence products are medical aids that absorb, discharge or collect urine and faeces.

Examples of incontinence products are:

  • urine collection bags;
  • stoma products;
  • catheters with bladder liquids;
  • incontinence absorbent material;
  • flushing equipment (anal);
  • hernia braces.

Bedwetting alarms do not fall under the reimbursement of incontinence products. More information can be found under reimbursement of a bedwetting alarm.

Reimbursement

Prescription required for incontinence products

For incontinence products, you need a prescription from a physician or specialist nurse.

On loan or owner?

You will be the owner of the incontinence products.

Reimbursement incontinence products

By virtue of the HollandZorg public healthcare insurance, you are entitled to a reimbursement for incontinence products:

Public Healthcare Insurance  Reimbursement 
HollandZorg public healthcare insurance  100% in the case of contracted care

Maximum rates non-contracted provider

If you are planning on going to a chemist or provider with whom we have not concluded an agreement in order to get incontinence products, we apply a maximum reimbursement for medical aids provided by non-contracted care providers. The non-contracted provider has to comply with the conditions set out in the Medical Aids Regulations.

A medical aid or dressing that we normally sell to you is reimbursed up to a maximum of 75% of the costs we would incur if you would have received the care from a contracted care provider. In that case, we also reimburse a maximum of 75% of any repair costs in connection with the medical aid.

No statutory personal contribution

Incontinence products are not subject to a statutory personal contribution.

Excess

Are you 18 or older? The costs of incontinence products count towards the compulsory and, if applicable voluntary excess.

Who can you go to?

Incontinence products are available from a contracted chemist or provider of medical aids. Our Care Guide helps you find a contracted chemist or provider of medical aids near you.

If you opt for a non-contracted care provider to get incontinence products, this provider still has to be a chemist or S.E.M.H.-recognised provider of medical aids.

For more information, please contact our Care Advice Line on +31(0)570 687 123. Our expert staff will be pleased to answer your questions.

Experiences ostomy aids and treatment

Are you currently using ostomy aids? If so, we would like to know about your experiences with the treatment and/or the ostomy appliances. You can report these experiences, both positive and negative, to Meldpunt Stomazorg.

Please note

The information on this page is a brief outline of the reimbursements only. No rights can be derived from this page. You can only derive rights from our insurance conditions.

Your health insurance

In MyHollandZorg you will find all information about your health insurance policy. 

Reimbursements, conditions and regulations 2022

Maximum rates for a non-contracted care provider

If, for care included in the public healthcare insurance, you choose a healthcare provider with whom we have not made any agreements, the rates in the Rate list for non-contracted care will apply. Do the rates charged by the non-contracted healthcare provider exceed our maximum rates? In that case, the difference will be payable by you. This will apply for reimbursement both under the public healthcare insurance, and the supplementary insurance.

Where to go for healthcare

Use our care guide to find a (contracted) care provider near you. For more information, contact customer services on +31(0)570 687 123. Our expert employees will be happy to help you.