Questions and answers on Mijn HollandZorg

Mijn HollandZorg enables you to manage your health insurance online. An overview of some frequently asked questions about Mijn HollandZorg is listed for you below.

If your question on Mijn HollandZorg is not listed, please contact Customer Services or use the online contact form.

If your question is not listed, you can submit your question via our online contact form.

Mijn HollandZorg can be accessed 24 hours a day, 7 days a week. We will inform you of any maintenance work or faults via our website.

No, using Mijn HollandZorg is free of charge.

Unfortunately, we are unable to grant you access to My HollandZorg without agreeing to the conditions of Use (pdf).

 

The conditions of use describe the rules applicable to using My HollandZorg. The conditions of use form an integrated part of My HollandZorg. You can only use your personal, secured environment by accepting these conditions.

In order to be able to log in to My HollandZorg, you need to use E-codes. You can generate these E-codes by means of a text message or via the HollandZorg app. If you want to log in for the first time, you first need to register your phone for the E-codes. During the registration process, you can select text message or the app. As soon as the device is linked, you can simply log in using your e-mail address, password and E-code.

In order to be able to log in to Mijn HollandZorg, you need to use E-codes. You can generate these E-codes by means of a text message or via the HollandZorg app. If you want to log in for the first time, you first need to register your phone for the E-codes. During the registration process, you can select text message or the app. As soon as the device is linked, you can simply log in using your e-mail address, password and E-code.

You cannot use My HollandZorg in the following cases:

  • You do not have health insurance with HollandZorg or you ended your basic health insurance and supplementary insurance more than a year ago. When your basic health insurance and supplementary insurance are about to expire, you will retain access for one year after the last basic health insurance or supplementary insurance has ended.

  • Our records indicate you are a person who belongs to a vulnerable group. In that case, privacy reasons prevent you from accessing My HollandZorg. For further information, please call our Customer Services on +31 (0)570 68 74 84.