HollandZorg is happy to help

If you need medical care in the Netherlands, you do not need a health insurance card. Bringing proof of ID and your citizen service number (BSN) is enough. Your doctor or care provider will use these details to confirm that you are insured with HollandZorg.

For care outside the Netherlands or your home country, you will need a digital European Health Insurance Card (EHIC). For healthcare abroad, please make sure you contact the HollandZorg Emergency Centre by calling +31 (0) 570 687 112. You can find your digital EHIC in My HollandZorg. By downloading the digital EHIC to your mobile phone, you have it with you at all times.

If you live in a treaty country and have taken out HollandZorg basic insurance, you can apply for an S1 form in My HollandZorg. There are 2 ways of doing this:

1. You can download the S1 form. With this S1 form, you register with a health insurer in your country of residence.
2. You can send an S1 message directly to the health insurer in your country of residence.

Do you have a (legal) partner or children? The health insurer in your country of residence decides which family members are co-insured. Read all about co-insuring family members.

You are insured through your employer: your employer will apply for the E104 form for you. Your employer can download this and give it to you.

You have arranged your insurance yourself: you can request the E104 form by phone. Call us on +31 (0) 570 687 123. We will send you the proof by email.

For your information: with an E104 form you can show in EU/EEA countries and Switzerland that you have been insured for your medical expenses in the Netherlands during a certain period. We will only issue the E104 form if your insurance policy has been terminated.

There are two ways of registering with HollandZorg:

• Individually - you can register online for our basic health insurance and supplementary packages online
• Through your employer - only when your employer has taken out a contract with HollandZorg

You should register as soon as possible, but no later than 4 months after you start working in the Netherlands.

If your employer does not have a contract with HollandZorg, you can ask for it. Ask your employer to contact HollandZorg.

You qualify for Dutch health insurance if you work for a Dutch employer in the Netherlands or if you reside in the Netherlands. If you reside in the Netherlands, you must be registered with a Dutch municipality.

If you stop working and do not reside in the Netherlands, your health insurance terminates by operation of law. You cannot take out Dutch health insurance.

If you stop working and reside in the Netherlands, you are obliged to take out Dutch health insurance. You can continue your health insurance when you are insured with HollandZorg.

When your partner and children reside in a treaty country and they have no income of their own, you may be able to co-insure your family members. For that, you need an E106 form. You take this form to a healthcare insurer in your country of residence. This healthcare insurer determines which family members can be co-insured. For co-insured family members aged 18 or over, you will pay a contribution to the Health Insurance Board in the Netherlands. Read more about co-insuring family members.

Did you need medical treatment after you had an accident? If someone else is liable for the accident, then it may be possible to recover the loss from the other party. In that case, the medial expenses are a loss for HollandZorg, which may also be recovered from the other party by HollandZorg. Read all the information about loss after an accident.

You can log in safely using your e-mail address, password and a E-code you will receive in a text message on your phone.

To log in to My HollandZorg, you first need to register once. For this, you can use your telephone and relation number. Also you need your BSN.

If you have a Dutch telephone number, first fill in the country code of the Netherlands and then the telephone number without the first '0'. Thus: +316xxxxxx.
If you have a Polish telephone number, first enter the country code for Poland and then the telephone number without the first '0'. Thus: +4812xxxxxxx.

After you have entered your telephone number, you will receive an E-code by SMS on your phone. Fill in this E-code and your registration is ready. You can now log in.

At the start of your health insurance, you received an email from us stating your relation number. Your relation number is also stated on your policy schedule.
Your relation number is a unique number that does not change. Your policy number does change when you take out new health insurance with us.

You must first register once before you can log in. At the question "How do I log in" you will find more information about this.

Did you already register but do not receive an E-code on your phone when logging in? Please try again later.

Instructions for My HollandZorg are available in English, Polish and Romanian.

My HollandZorg can be accessed 24 hours a day, 7 days a week. We will inform you of any maintenance work or faults via our website.

No, using My HollandZorg is free of charge.

Unfortunately, we are unable to grant you access to My HollandZorg without agreeing to the conditions of use. Read the conditions of use.

The conditions of use describe the rules applicable to using My HollandZorg. The conditions of use form an integrated part of My HollandZorg. You can only use your personal, secured environment by accepting these conditions.

You cannot use My HollandZorg in the following cases:

• You do not have health insurance with HollandZorg or you ended your insurance policy more than a year ago. When your health insurance is about to expire, you will retain access for 3 years after your policy has ended.
• Our records indicate you are a person who belongs to a vulnerable group. In that case, privacy reasons prevent you from accessing My HollandZorg. For further information, please call our Customer Services on +31 (0) 570 687 123.