Claiming healthcare expenses

Submitting claim via My HollandZorg

Does the invoice contain the following details?

Before you submit your claim, please check that the invoice contains the following details:

• Name, address and town/city of the healthcare provider
• Occupation of the healthcare provider
• Date of the invoice and the date on which the treatment took place
• Description of the treatment
• Name of the insured person, date of birth of the insured person and the insured person’s address. Please note! The address details must match your registration with the Dutch government.

Please note: keep the original invoice for at least 2 years for verification purposes. We may request the original invoice during this period. If we do not receive it, the right to reimbursement for that invoice will lapse. You can read more about this in the insurance terms and conditions.

We need your bank account number (IBAN)

You can only send us a reimbursement request if we have your bank account number (IBAN) on record. In your personal environment My HollandZorg, under 'My details', you can fill in your IBAN.

When to submit an additional claim form

• If your costs are the result of an accident, please fill in this form to report your damages.
• If you want transport reimbursed, enclose this claim form seated transport costs.
• Claim form for electricity costs associated with home ventilation.
• Claim form for reimbursement of costs associated with home dialysis.
• If your claim concerns care received abroad, always enclose the relevant claim form. Please note: if you have bills from several healthcare providers? Then fill in a claim form for each healthcare provider separately.The form is available in 3 languages:
  • Dutch claim form
  • English claim form
  • Polish claim form (Wniosek o pokrycie kosztów leczenia)

Here are some things to keep in mind when submitting a claim:

• Please send us the original invoice within 12 months of the end of the year.
• The invoice may be in another language, provided it is written in the Latin alphabet (Western script). 
• Make a copy of the claim form and the original invoice for your own records.
• We do not process reminders, payment notices or copies of invoices.

Claim by post

You can send the original invoice and the claim form to the following address (no stamp required):

HollandZorg
Afdeling Declaratie (Claims dept.)
Antwoordnummer 30
7400 VB Deventer