Payment

With health insurance, you pay a premium and, in some cases, an excess and a personal contribution. At HollandZorg, you can pay in various ways.

Paying your premium

On the first of every month, you will be paying your health insurance premium.

I've taken out my own insurance

You can pay by

direct debit
online transfer (quoting the payment reference)

I've taken out insurance through my employer

Are you insured through your employer (or temporary employment agency)? If so, your premium will be deducted from your salary. For more information about payment, please contact your employer.

Paying an invoice

Via the ‘Pay’ button in an email

Have you received a payment request by email and are you paying by clicking the ‘Pay’ button? If so, you are paying via AcceptEmail. Read more about AcceptEmail here.

Online transfer

Are you paying an invoice by hand? If so, please always quote the payment reference. You will find the reference on the invoice. Our bank account number is:

IBAN: NL89INGB0672544814

Account holder: HollandZorg

If you're transferring money from a foreign bank account, please use the following Bank Identifier Code (BIC-code):

BIC: INGBNL2A

Paying in instalments

Are you (temporarily) having difficulty paying your premium, excess or personal contribution? If so, please apply for a payment plan via My HollandZorg. You will then pay the amount in instalments by direct debit. If this is not your current payment method, please set it up via My HollandZorg, under ‘My details’. Please note: all future payments will be made via direct debit. Please also read the other terms and conditions that apply to payment plans. To apply for a payment plan, click on Invoices > View payment plans in My HollandZorg.

Go to My HollandZorg

Frequently asked questions

We are often asked these questions.

I’m about to quit my job. Will my employer-provided health insurance stop as well?

Are you quitting your job? Your employer will notify us of this. Your employer may cancel your insurance if you are receiving unemployment or sickness benefits. You will then need to re-register if you wish to remain insured with us. If we do not receive notification from you or your employer, your Flexpolis health insurance will be cancelled. Your ‘cancellation letter’ will be available in My HollandZorg.

I’m leaving my job. Will my personal insurance policy also end?

How do I change my payment details?

I’ve changed my insurance cover and now the invoice isn’t correct – what should I do?

Why has a payment been taken from my old account number after I changed it?

Can my GP send me an invoice if I miss my appointment?

If you miss an appointment with your GP, they are entitled to send you an invoice. This also applies to other healthcare providers. When determining the amount, the GP may base it on the rate for a consultation or a scheduled treatment. The GP may also decide when to charge the fee. This may be immediately after the first missed appointment or, for example, after you have missed an appointment for the third time. We do not reimburse the costs of a missed appointment.

What happens if I don’t pay?

If you do not pay your premium, we will engage a debt collection agency to recover the outstanding debt. After two months of non-payment, we will terminate your insurance. Your entire policy will become invalid. Neither the main insured person nor any co-insured persons will then be insured with us. You can re-apply with us as soon as the outstanding premium has been paid.

Am I eligible for financial assistance?

If your income falls below a certain threshold, you may be able to claim back part of your health insurance premium from the government. This is known as the healthcare allowance. You can apply for the healthcare allowance yourself via the Tax and Customs Administration. For more information, please contact the Tax Information Line for Overseas Residents on +31 (0) 55 5385385.

Can I get help with repaying my debt?

Do you have an outstanding premium debt and would you like help in paying it off? If so, you can contact your local council’s social services department or a recognised debt advice service in your area. You can also arrange a payment plan with us. You will then pay in instalments. If you fall behind on payments again whilst on this plan, we will terminate the arrangement.

If we have handed over (part of) the contribution debt to a debt collection agency, you can arrange a payment plan with the agency.

Please note: these payment plans do not cancel any enforcement measures that have already been taken or are planned.

Do you need further help because you are unable to pay your bills (any longer)? You can contact Geldfit.

Payment

Paying your premium

I've taken out my own insurance

I've taken out insurance through my employer

Paying an invoice

Via the ‘Pay’ button in an email

Online transfer

Paying in instalments

Frequently asked questions

I’m about to quit my job. Will my employer-provided health insurance stop as well?

I’m leaving my job. Will my personal insurance policy also end?

How do I change my payment details?

I’ve changed my insurance cover and now the invoice isn’t correct – what should I do?

Why has a payment been taken from my old account number after I changed it?

Can my GP send me an invoice if I miss my appointment?

What happens if I don’t pay?

Am I eligible for financial assistance?

Can I get help with repaying my debt?

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