Care in your own home

Receiving care in your own home


The care consists of care in your own home, as well as its coordination, signalling, coaching and prevention.

The care does not include:

Care plan required

You or your legal representative must have signed a care plan. The same does not apply in the event of adjustments made in the care plan.The care plan must at least state the type, scope, frequency and intended duration of the required homecare, the procedures and must include a motivation. The care plan must also involve the contribution of your social network. If the care plan changes, you must have permission from us again before you receive the new care.

A district nurse, paediatric nurse and nursing specialist are permitted to define the indication for your care and draw up a care plan. The indication must have been made in accordance with the Standards for indicating and organising nursing and care in the personal environment, drawn up by the Netherlands Association for
Nurses & Carers (V&VN).

Reimbursement home nursing and care

By virtue of the public healthcare insurance, you are entitled to home nursing and care.

Basic Insurance  Reimbursement
HollandZorg basic health insurance
100% in the case of contracted care 

Statutory personal contribution

There is no statutory personal contribution for home nursing and care.


The costs of home nursing and care do not count towards the compulsory excess.

Who can provide this type of care?

The following care providers are permitted to provide care in your own home:

  • a nursing specialist
  • a district nurse
  • a nurse with a nursing diploma at intermediate vocational education level
  • an IG carer or level-3 carer with a diploma at intermediate vocational education level 3

Receiving the care is subject to our written consent in the following cases:

  • For reimbursement for nursing without in-patient care provided by a non-contracted care provider. You must use the application form for non-contracted district care (in Dutch) for this application. 
  • For reimbursement for nursing without in-patient care provided abroad. You must enclose a copy of the care plan with your request. You also need to send an offer for the care, setting out what kind of care it concerns, the costs involved and the period it applies to.

You'll find contracted care providers in our Care finder.

Personal budget

Instead of the right to care, you may qualify for a personal budget. In that case, you will receive funds to purchase the care and nursing yourself. The right to a personal budget is subject to special conditions. They are defined in the Personal budget regulations (in Dutch). If the costs you incur are higher than the reimbursement in the form of a personal budget, the difference between the costs and the personal budget will be payable by you.

Please note:

The information on this page is a brief outline of the reimbursements. No rights can be derived from this page. You can only derive rights from our insurance conditions.

Your health insurance

In My HollandZorg you will find all information about your health insurance policy. 

Maximum rates for a non-contracted care provider

Have you chosen a healthcare provider with whom we have no contract? Then, we will reimburse according to our maximum rates. If the rate invoiced by the non-contracted care provider is higher than our maximum rates, you will have to pay the difference yourself. You will be able to find contracted care providers with our Care finder.

Reimbursements, conditions and regulations 2023