Patient transport

Patient transport includes transport by (private) car or taxi or public transport over a single travel distance of up to 200 kilometers


Patient transport includes transport by (private) car or taxi or public transport over a single travel distance of up to 200 kilometers:

  • to a care provider
  • to an institution where you are staying. Or from this institution to a person or institution where you will receive an examination or treatment or where you will be fitted with a prosthesis
  • to your home or another home, if you come from one of the care providers referred to above

The situations mentioned above will be reimbursed (in part) under the basic health insurance, the Exceptional Medical Expenses Act (Long-Term Care Act (Wlz) or Youth Act, patient transport does not include ambulance transport.

When will you qualify for reimbursement?

Under the basic insurance, you will be reimbursed for the cost of patient transport if you:

  • need to have kidney dialysis: transport regarding consultations, examinations and check-ups needed as part of the treatment will also fall under this reimbursement
  • need to have oncological treatment with chemotherapy, immune therapy or radiotherapy: transport regarding consultations, examinations and check-ups needed as part of the treatment will also fall under this reimbursement
  • are only able to move about in a wheelchair
  • your eyesight is so poor that you cannot move about unaided
  • are under the age of 18 and dependent on intensive childcare
  • are dependent on daycare treatment that is provided in a group and that is part of a care programme for chronically progressive degenerative disorders, non-congenital brain damage or in connection with a mental impairment
  • you rely on geriatric rehabilitation care

Cost of overnight stay

You are entitled to reimbursement of accommodation costs instead of (a reimbursement of the costs of) patient transport:

  • when you are entitled to patient transport; and
  • you need such transport at least three consecutive days; and
  • using accommodation is more effective and less of a strain on you than travelling between your home and the treatment centre every day

In that case, you qualify for transport to and from the treatment centre and reimbursement of the costs of 2 overnight stays near the treatment centre. The reimbursement of the accommodation costs is a maximum of € 89 per night. You must book the accommodation yourself.

Patient transport also includes transport under the following special conditions:

  • you will be dependent in the long term on transport in relation to the treatment of an illness or disorder. The non-reimbursement of this transport would be very unreasonable for you. Read our conditions of insurance to see how we determine this.
  • Transport for a patient escort, is the escort is necessary, or concerns the accompaniment of an insured party under the age of 16. In special cases, we can give our written consent for the transport of 2 escorts.
  • Transport in a vehicle other than a car or public transport, if transport by car or public transport is not possible. You will need prior written permission for this.
  • Transport over a distance of more than 200 kilometres. You will need prior written permission for this.

Prescription needed

To be eligible for reimbursement for patient transport, send us an application form that has been completed by your general practitioner or a medical specialist.

Reimbursement under basic health insurance

With a HollandZorg basic health insurance plan, you qualify for the reimbursement of the costs of patient transport for a one-way travelling distance of a maximum of 200 kilometres.

  • The reimbursement for patient transport by (your own) car is € 0,38 per kilometre. We calculate the number of kilometres based on the fastest route according to the ANWB route planner by entering the departure postcode and the destination postcode.
  • The reimbursement for the use of public transport will only apply to the lowest class of the public transport in question.
  • If you use contracted taxi transport, the reimbursement will be 100%.

Reimbursement under the supplementary insurances

Under the supplementary insurance Top you are entitled to reimbursement of transport from your home address to the place in the Netherlands where you get care. It should concern care that is reimbursed under the basic healthcare insurance. In addition you are entitle to reimbursement of the transport of one accompanist if the accompaniment is medically necessary.

Supplementary Insurance Reimbursement
Start none
Extra none
Plus none
Top max. € 200 / calendar year
No Risk I none
No Risk II none

Statutory personal contribution

Patient transport is subject to a maximum statutory personal contribution of € 118 per calendar year. The statutory personal contribution also applies to the return trip to the treatment centre if you use accommodation. Please consult the policy conditions for situations in which the statutory personal contribution does not apply.

Policy excess

Are you 18 or older? The costs incurred for patient transport will count towards your compulsory policy excess.

Who can provide patient transport?

For patient transport with your (own) car, you can use your own car or that of someone else. For patient transport by taxi, you can use a taxi operator. For patient transport by public transport, you can use a public transport company.

Request permission

Are you requesting permission for the reimbursement of travel costs for your patient escort? If so, send us an explanation from the referrer explaining the need for the accompaniment.
Please send requests for permission to:

c/o Medical Advisor
Antwoordnummer 30
7400 VB Deventer

No stamp necessary.

Please note:

The information on this page is a brief outline of the reimbursements. No rights can be derived from this page. You can only derive rights from our insurance conditions 2024.

Your health insurance

In My HollandZorg you will find all information about your health insurance policy. 

Maximum rates for a non-contracted care provider

Have you chosen a healthcare provider with whom we have no contract? Then, we will reimburse according to our maximum rates for 2024. If the rate invoiced by the non-contracted care provider is higher than our maximum rates, you will have to pay the difference yourself. You will be able to find contracted care providers with our Care finder.

Reimbursements, conditions and regulations 2023