Voluntary care broker

A volunteer care broker can take over organisational tasks from volunteer carers in order to reduce the burden on them. You can call in a volunteer care broker if you receive voluntary care or if you are a voluntary carer.


Our supplementary insurances Plus and Top entitle you to reimbursement of the costs for a volunteer care broker.
Public Healthcare Insurance Reimbursement
HollandZorg public healthcare insurance none
Supplementary Insurance Reimbursement
Start none
Extra none
Plus 80% up to a maximum of € 250 per calendar year
Top 80% up to a maximum of € 350 per calendar year
No Risk I none
No Risk II none

Note: The costs of the voluntary care broker cannot be claimed by both the voluntary carer and the person receiving voluntary care

Personal contribution

We reimburse 80% of the costs of a voluntary care broker up to a maximum sum per calendar year. Costs above this sum are for your own account.

No policy excess

For reimbursement based on supplementary insurance, no policy excess applies.

Where can you go?

The voluntary care broker must be entered in the quality register of the Professional Association of Voluntary Care Brokers (Beroepsvereniging van mantelzorgmakelaars (BMZM)). See the BMZM website for more information.

Please note

The information on this page is a brief outline of the reimbursements only. No rights can be derived from this page. You can only derive rights from our insurance conditions.

Your health insurance

In MyHollandZorg you will find all information about your health insurance policy. 

Reimbursements, conditions and regulations 2022

Maximum rates for a non-contracted care provider

If, for care included in the public healthcare insurance, you choose a healthcare provider with whom we have not made any agreements, the rates in the Rate list for non-contracted care will apply. Do the rates charged by the non-contracted healthcare provider exceed our maximum rates? In that case, the difference will be payable by you. This will apply for reimbursement both under the public healthcare insurance, and the supplementary insurance.

Where to go for healthcare

Use our care guide to find a (contracted) care provider near you. For more information, contact customer services on +31(0)570 687 123. Our expert employees will be happy to help you.