Claiming healthcare expenses


When you need medical care in the Netherlands, we usually settle the costs with your care provider directly. You will not notice anything of this process. In some cases however, you will receive the invoice, which you can submit to HollandZorg. You will always need the original invoice. And in some cases a claim form is required.


Submit claims 24/7 via your smartphone

The HollandZorg App on your smartphone makes it simple for you to submit claims. 


1. Fill in your details

2. Take a picture of the invoice. Make sure all details are on the invoice

3. Send the declaration

4. you will receive a reimbursement of the costs within 10 working days



More about the Declaration app

Does the invoice include the following information?

Before you declare, check whether the following information is on the invoice:

  • Name, address, place of residence of the healthcare provider.
  • Profession of the healthcare provider
  • Date of the invoice and the date on which the care took place
  • Description of the care.
  • Name and date of birth of the insured person.

Attention: keep the original invoice at least 2 years for inspection. We may request the original invoice during that period. If we do not receive it, the right to reimbursement of that invoice will still lapse. You can read more about this in the insurance terms and conditions.


Only Claim with IBAN

You can only send us a reimbursement request if we have your IBAN on record. In your personal online environment 'My HollandZorg', under 'My details', you can fill in your IBAN.


Sometimes a claim form is required


Points to note with regard to submitting a claim

  • Send us the original invoice within twelve months of the end of the year.
  • The invoice must be drawn up in Dutch, German, English, French, Spanish, Polish or Turkish. Is the invoice drawn up in a different language? Please enclose a certified translation.
  • Keep copies of the claim form and the original invoice for your own records.
  • We do not deal with demands, payment reminders and copied invoices.


Claim by post

You can send the original invoice and the claim form to the following address (no stamp required):


Afdeling Declaratie (Claims dept.)
Antwoordnummer 30
7400 VB Deventer


Questions about submitting a claim?

For more information about submitting a claim or a claim you have already submitted, call Customer Services on +31 (0)570 687 123. We will be pleased to answer your questions. We can be reached on weekdays from 08:00 until 18.00 hours. Or send an e-mail by means of our online contact form.