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Claiming healthcare expenses

When you have received medical care in the Netherlands, you normally wouldn't be receiving a bill. Instead, we will settle the costs directly with your healthcare provider. You won't be involved in or even aware of this process. In some cases, however, you will receive a bill. You can submit it to us. On this page, we'll explain how to do this.

HollandZorg App on your smartphone

You will always need the original invoice. And in some cases, an additional claims form (available in Dutch, English and Polish) is required.

Submit claims 24/7 via your smartphone

The HollandZorg App on your smartphone is the simplest way for you to submit your claim.

1. Fill in your details
2.Take a picture of the invoice. Make sure the invoice includes:
  • Name, address of the care provider
  • Profession of the care provider
  • Invoice date
  • Description and cost of the care you received
  • Your name, date of birth and BSN
3. Submit your claim
4.You will receive payment within 5 working days

We need your IBAN

You can only send us a reimbursement request if we have your IBAN on record. In your personal online environment 'My HollandZorg', under 'My details', you can fill in your IBAN.

When to submit an additional claim form

Please regard the following when submitting a claim:

  • You must send us the original invoice within 12 months of the end of the year.
  • The invoice must be drawn up in Dutch, German, English, French, Spanish, Polish or Turkish. Is the invoicein a different language? Please enclose a certified translation.
  • Keep copies of the claim form and the original invoice for your own records.
  • We will not consider overdue payments and copied invoices.

Claim by post

You can send the original invoice and the claim form to the following address (no stamp required):

Afdeling Declaratie (Claims dept.)
Antwoordnummer 30
7400 VB Deventer